Discover Our Service Subscriptions

At Giesen, we understand that your coffee roasting success hinges not only on your roasting techniques and top-notch equipment but also on maintaining that equipment at its optimal performance. Introducing our carefully crafted Service Subscriptions, designed to provide you with ease of mind, efficiency, and uninterrupted roasting. With an expanding network of service partners, we are resolute in delivering unmatched service tailored precisely to your requirements.

 

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Roast with confidence

Roasting, with its intricate details, requires precision, and our mission is to let you concentrate on its core essence. Our array of four subscription tiers is tailored to suit operations of all sizes, guaranteeing that whether you’re a boutique roaster or an industrial titan, you have access to premium-grade service.

With our subscriptions you’ll benefit from:​

  • Precision and Peace of Mind: Experience worry-free roasting while we handle the scheduling and maintenance.

  • Customized Efficiency: Our subscription tiers are designed to align seamlessly with your unique roasting goals and needs, whether you’re a small enterprise or a large-scale facility.

  • Growing Service Network: As our service partner network grows, you’re never far from quick expert assistance, wherever your journey takes you.

  • Streamlined Operations: Minimize downtime and disruptions through our preventive maintenance approach.

  • Exclusive Savings: Enjoy discounts ranging from 5% to 15% on subscriptions for additional roasters and parts.

enjoy worry free roasting

Why opt for our service subscriptions?

Basic
Our Basic service subscriptions are designed for small-scale roasters who prioritize consistent performance. If your yearly roasting hours span up to 400, these plans are your ideal match. Enjoy a guaranteed 7 days on-site response time, ensuring uninterrupted roasting adventures.

Basic +
With the Basic + subscription you can enjoy a guaranteed 5 days on-site response time, ensuring uninterrupted roasting adventures. Plus, enjoy exclusive spare parts discounts that elevate your maintenance experience.

Premium
Crafted for the ambitious medium to high-usage roaster, our Premium subscription offers a swift 72-hour on-site reaction time, a 10% parts discount, and two comprehensive maintenance sessions annually. Roasting with precision meets unparalleled support – your recipe for success.

Premium +
For the industrial roasteries that demand nothing short of excellence, we proudly present Premium+. With two maintenance sessions annually, a maximum 48-hour on-site response time, and an exclusive 15% parts discount, you’re empowered to roast at the pinnacle of perfection.

Flexible Payment Options:

Choose the payment plan that suits you – opt for convenient monthly payments or seize the annual advantage. For minimal addition costs you have the option to pay per month. This option is available for Premium and Premium +

Explore Our Subscription Tiers

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Disclaimer:
  • The subscription plans are a preventive approach to minimize downtime.
  • Roasters that don’t meet original condition criteria can be declined.
  • Roasters manufactured before 2017 are only eligible for our Basic service subscription.
  • Roasters outside of the Netherlands, Belgium, Luxemburg, Germany, Austria, Spain, Portugal and Switzerland are not covered by the subscriptions.