This guide explains how to transfer a lifetime license from one roaster to another in your Giesen Coffee Roasters account.
Requirements
-
Source Roaster (currently holding the license):
-
Has exactly one subscription (a lifetime license).
-
-
Destination Roaster (receiving the license):
-
Has no existing subscriptions or licenses.
-
Step-by-Step Process
1. Open the Roaster Details
-
Log in at giesen.cloud
-
Go to Roasters in the main menu.
-
Select the roaster that currently holds the lifetime license.
2. Go to the Subscriptions Tab
-
On the selected roaster’s details page, click the Subscriptions tab.
-
If the roaster meets the requirements for a lifetime license transfer, you will see a Transfer License button.
3. Start the Transfer
-
Click Transfer License.
-
A dialog box appears with a dropdown of eligible destination roasters.
-
If no roasters appear, none meet the eligibility requirements.
4. Select the Destination
-
From the dropdown, choose the roaster to receive the license.
-
Details such as roaster name, model, and serial number will be displayed.
5. Confirm the Transfer
-
Review your selection.
-
Click Transfer License again to finalize.
-
The process usually completes immediately.
6. Check the Result
-
You will be redirected to the destination roaster’s page.
-
Verify the lifetime license is now listed there.
-
The source roaster will no longer have a license.
Important Notes
-
Transfers are immediate and cannot be undone without contacting support.
-
Both roasters must be registered under your account.
-
The system will prevent the transfer if requirements are not met.
Troubleshooting
-
Make sure both roasters meet the requirements (source has one lifetime license; destination has none).
-
Check that you have permissions to manage subscriptions.
-
If problems persist, contact Giesen Roasting Solutions support.