--- title: Support subscription --- ### Service Subscription Timely and preventive maintenance is not only essential for the preservation of your machine, but also prevents unnecessary costs and contributes to long-term and reliable use. With our Basic Service Subscription (SA-B)*, we take care of all your regular maintenance needs, so you can focus on what really matters: roasting the perfect coffee. Choose convenience and certainty, and leave the care of your machine to us. *Currently available for Netherlands and Germany ![technisch-monteur](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/technisch-monteur.jpg?width=300&name=technisch-monteur.jpg) - [Sample Roaster](https://giesen.com/w6-series?hsLang=en) - [W1A/E](https://giesen.com/w6-series?hsLang=en) - [W6A/E](https://giesen.com/w6-series?hsLang=en) - [W15A/E](https://giesen.com/w6-series?hsLang=en) - [W30A/Pro](https://giesen.com/w6-series?hsLang=en) Giesen W6 series. ## Up to 24 kg / h. With a 6-kilo capacity per batch and up to 24 kilos per hour, Giesen W6 series roasters deliver efficiency and consistency. Perfectly balanced for professionals who demand both quality and volume. The ultimate centerpiece for your coffee shop. Designed to perfection, it offers the flexibility of full-control manual roasting alongside the convenience of fully automatic roasting. Handcrafted in the Netherlands and shipped worldwide. ![W6seriesRender](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/W6seriesRender.png?width=300&name=W6seriesRender.png) ### The advantages of a support subscription -  **1x Major Maintenance (annual service) per contract year or per 400 operating hours of your Giesen Roaster (*) on site.** For other visits for maintenance, service or repairs, the 5% subscription discount applies to all costs. Giesen Roasting Solutions takes care of timely planning - **5% subscription discount **on call-out charges, labour hours, parts and materials - **1st year Support included** (thereafter £1 per day). Customer-specific help and support from our Support Team (office hours) or AI (24/7) - **Newsletter** (if desired). Receive our newsletter regularly - **Price certainty for 3 years.** An SA-B is concluded for a period of 3 years, for a fixed price per year during the term (*) Prices do not include maintenance accessories (CEC30/60; SFE 25/50; External Cyclone) ![fotoservice3](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/fotoservice3.webp?width=300&name=fotoservice3.webp) ### Sign up now Please email the info below to: **[service@giesen.com](mailto:service@giesen.com) **Date Company name Address Postal code / City Contact person Telephone number Email address VAT number Income per (month/year) Type of Giesen Roaster Serial number You will receive confirmation of receipt. Once we have processed the information, we will send you a draft agreement to sign. Once this has been signed, your subscription will be active.** ** ![W6APro.698](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/W6APro.698.png?width=300&name=W6APro.698.png) The serious stuff. ## Technical data. If you need any further technical information that you can't find on this page, please contact us. We will be happy to help you! Temperature control** Giesen roasters combine advanced temperature control with cutting-edge automation, ensuring consistency and ease in every roast. With features like automatic mode and burner percentage control, you have the tools to master your craft and achieve unparalleled results. Airflow control** Giesen roasters feature advanced airflow control, allowing you to fine-tune the roasting environment to achieve your desired flavor profiles. By adjusting the underpressure settings, you can influence the heat transfer and development of your beans. Drumspeed control** Giesen roasters feature adjustable drum speed control, empowering you to perfect your roasting process. By modifying the drum's revolutions per minute (RPM), you can balance conductive and convective heat transfer, ensuring uniform bean development. General specifications** **Measurements **W6A - 1427 (L) x 723 (W) x 1705 (H) W6E - 1410 (L) x 723 (W) x 1705 (H) W6A Pro - 1623 (L) x 2414 (W) x 1944 (H) **Weights **W6A - 485 kg (roaster only) W6E - 496 kg (roaster only) W6A Pro - 600 kg (roaster only)** ** **Minimum batch size **W6A - 3 kg W6E - 3 kg W6A Pro - 3,5 kg** ** **Maximum batch size **W6A - 6 kg W6E - 6 kg W6A Pro - 7 kg** ** **Sound level **W6A - 70 dB (A) W6E - 70 dB (A) W6A Pro - 70 dB (A)** ** Electrical specifications** **Supply voltage **W6A - 230V AC (1L+N+PE) W6E - 400 V AC (3L+N+PE) W6A Pro - 230V AC (1L+N+PE) **External fusing **W6A - 1 x 16A W6E - 3 x 32A W6A Pro - 1 x 16A** ** **Max. electrical power **W6A - 1,7 kW W6E - 17 kW W6A Pro - 2,5 kW *Keep in mind that this is the absolute maximum power consumption. Actual average usage will be much lower.* Ranges** **Underpressure range **80 - 150 Pa (min. - max.) Default value: 110 Pa **Drum speed range **36 - 51 Hz (min. - max.) Default value: 46 Hz** ** **Temperature setpoint range **100 - 250 °C (min. - max.) Default value: 200 °C** **   [Request a Quote](https://giesen.com/contact?hsLang=en) ### Let's talk! *We would love to talk to you about your ideas, wishes and coffee dreams! Get in touch!* Schedule a call ![Gas_01-1](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/Gas_01-1.jpg?width=1200&length=1200&name=Gas_01-1.jpg) ![Gas_01-1](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/Gas_01-1.jpg?width=1200&length=1200&name=Gas_01-1.jpg) ![Gas_01-1](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/Gas_01-1.jpg?width=1200&length=1200&name=Gas_01-1.jpg) ![Gas_01-1](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/Gas_01-1.jpg?width=1200&length=1200&name=Gas_01-1.jpg) ![Gas_01-1](https://47580324.fs1.hubspotusercontent-na1.net/hub/47580324/hubfs/Gas_01-1.jpg?width=1200&length=1200&name=Gas_01-1.jpg) ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "", "addressLocality" : "Dinxperlo", "addressRegion" : "Nederland", "postalCode" : "", "streetAddress" : "Anholtseweg 44" }, "email" : "info@giesen.com", "knowsLanguage" : "en", "logo" : { "@type" : "ImageObject", "url" : "https://47580324.fs1.hubspotusercontent-na1.net/hubfs/47580324/V3-Dark@20x.png" }, "name" : "Giesen Coffee Roasters", "telephone" : "+31 (0) 315 68 13 77", "url" : "https://giesen.com/sa-b" } ```