Support and service
If something’s not quite right with your Giesen coffee roaster, we’re here to help. Whether it’s a technical hiccup or a mechanical issue, getting you back up and running is our top priority.
Our support team is just a call, email, or message away—whatever works best for you. We’re committed to keeping your roasting process smooth and stress-free.
Up to 24 kg / h.
With a 6-kilo capacity per batch and up to 24 kilos per hour, Giesen W6 series roasters deliver efficiency and consistency. Perfectly balanced for professionals who demand both quality and volume.
The ultimate centerpiece for your coffee shop. Designed to perfection, it offers the flexibility of full-control manual roasting alongside the convenience of fully automatic roasting. Handcrafted in the Netherlands and shipped worldwide.
Support vs. service
Support
If you're having an issue with your Giesen roaster or equipment, our support team is ready to help. This includes remote assistance for technical or mechanical problems. We’ll guide you step-by-step to get things running smoothly again—no extra cost, just real help when you need it.
Service
Need a deeper clean, regular maintenance, or parts replaced? That’s where our service team comes in. These are on-site or workshop services carried out by our professionals to keep your equipment in top condition. Service visits are scheduled depending on your needs.
Service subscriptions
Ensure your Giesen equipment operates at peak performance with our tailored Service Subscriptions. Designed to suit businesses of all sizes, these plans offer benefits like prompt on-site response times, regular maintenance, and exclusive discounts on spare parts. To learn how our Service Subscriptions can support your roasting operations, please contact us for more information.
